- The customer has the right to exchange within 3 days of the date of receipt.
- The customer has the right to return the item within one day of the date of receipt.
We apologize for not accepting returns or exchanges of any product after its original packaging (plastic wrapper) has been opened.
If you wish to return or exchange an item, please contact customer service via WhatsApp or by calling +966 920022540
- Every purchase made through installment services (Tabby or Tamara) will have the amount refunded by the service providers.
We welcome your communication via email: [email protected]
Or via the unified WhatsApp number +966 920022540
- The customer has the right to compensation if the product arrives damaged within 15 days of the date of receipt.
- In the event of a damaged product being received, the customer will be compensated with the same damaged product, and all photos of the damaged product will be attached. The compensation will be made within 15 days from the date of receipt.
- If your order has been shipped with the shipping company or the shipping label has been issued and the order has been cancelled, in this case the amount of your order for the product will be refunded and the delivery fee will be deducted.
If you wish to exchange or return any product after receiving it, you will need to pay the shipping fee for both the returned and new orders.
* Shipping fees are payable directly to the shipping company.
- This excludes pre-orders.
If you complete the purchase, this constitutes acceptance of the store’s terms and conditions and exchange and return policy.
We are honored to have you as our customers, always and forever.
